Refund Policy

Scope

This policy applies to Arena Runs and sponsored positions purchased through MVP Royale. The order summary shown before payment forms part of the purchase terms. Mandatory consumer rights always take priority over this policy.

MVP Royale is operated by ФОП Шевченко Дмитро Юрійович, registered in Ukraine. Creem is the Merchant of Record and contractual reseller and processes approved refunds to the original payment method. Creem's Buyer Terms also apply to the purchase. Mandatory consumer rights and applicable notice requirements take priority over this policy.

Fourteen-day request window

You may request a full refund within 14 days of purchase. If you expressly ask us to start the digital research service immediately and accepted sessions have already been delivered, applicable consumer law determines how that request applies. Mandatory withdrawal and consumer rights always take priority.

When we refund the full transaction

If the collection window ends before we deliver the full purchased target of accepted sessions, we automatically refund the full transaction amount through Creem. The delivered count is the number of accepted sessions recorded for that order when the window closes; waiting for a fair match, views and rejected answers do not consume the target. The disclosed target includes any volume-bonus sessions, and those sessions follow the same delivery promise. This policy provides a full transaction refund when that target is incomplete; it does not provide a proportional partial refund based on delivered units.

What is not a defect

An unfavourable result, lower ranking, critical reason or particular opponent is not grounds for a refund. Those outcomes are deliberately not for sale. Bot, duplicate or low-quality answers that we reject do not count toward the purchased total.

Monthly sponsored positions

Main Stage and Contender Rotation subscriptions are billed in advance for one product. You may stop the next renewal at any time from that product’s workspace. The position normally stays active until the current paid period ends. Cancelling one product does not cancel another product’s subscription.

We do not guarantee a number of clicks, visits, answers, sales or a particular organic place. A low result is not a defect when the subscribed placement and reporting were provided. If we cannot provide the paid placement for a material part of the period, contact us for a full transaction refund or service extension. Mandatory consumer rights take priority.

How refunds work

Requests go to support@mvproyale.com with the order number. Approved refunds are sent through Creem to the original payment method. Bank processing time is outside our control. Creem may also handle buyer payment support under its buyer terms.