Refund Policy

Before paid launch

Checkout is not open yet. An Arena Run will start at $5 USD. This policy becomes operative only after Creem approves the product and the remaining legal seller details appear on this site.

Fourteen-day request window

You may request a full refund within 14 days of purchase. If you expressly ask us to start the digital research service immediately and accepted sessions have already been delivered, applicable consumer law may allow a proportionate deduction. Mandatory withdrawal and consumer rights always take priority.

When we refund automatically

We will refund the undelivered portion if we cannot deliver the purchased number of accepted sessions within the collection window shown at checkout. An Arena Run waiting for a fair match does not consume its target. The disclosed target includes any volume-bonus sessions, and those sessions follow the same delivery promise. We may offer a longer window or smaller fulfilled amount only if you agree.

What is not a defect

An unfavourable result, lower ranking, critical reason or particular opponent is not grounds for a refund. Those outcomes are deliberately not for sale. Bot, duplicate or low-quality answers that we reject do not count toward the purchased total.

Monthly sponsored positions

Main Stage and Contender Rotation subscriptions are billed in advance for one product. You may stop the next renewal at any time from that product’s workspace. The position normally stays active until the current paid period ends. Cancelling one product does not cancel another product’s subscription.

We do not guarantee a number of clicks, visits, answers, sales or a particular organic place. A low result is not a defect when the subscribed placement and reporting were provided. If we cannot provide the paid placement for a material part of the period, contact us for a proportionate refund or service extension. Mandatory consumer rights take priority.

How refunds work

Requests go to support@mvproyale.com with the order number. Approved refunds are sent through Creem to the original payment method. Bank processing time is outside our control. Creem may also handle buyer payment support under its buyer terms.